Point Of Sale Case Studies

SalesBoost is a cutting-edge POS extension designed to elevate restaurant's selling strategies through intelligent recommendations. By analyzing user selections and historical sales data, SalesBoost rule engine identifies optimal selling opportunities and suggests items that increase order value and customer satisfaction.

Smart Recommendations: Utilize a powerful rule engine to suggest complementary items and upgrades based on what customers are currently ordering.
Data-Driven Insights: Harness historical sales data to understand trends and preferences, tailoring suggestions to meet the likely desires of each customer.
Seamless Integration: Effortlessly connects with your existing POS system, enriching its capabilities without disrupting workflow.
Dynamic Rule Engine: Customize the recommendation rules based on seasonal trends, inventory levels, and promotional strategies to maximize effectiveness.
Enhanced Customer Experience: Improve service by offering relevant add-ons and choices that enhance the dining experience, leading to higher customer satisfaction and loyalty.
Crew Member Engagement : Improve engagement of crew member by showing gamification on stores SalesBoost data for the day to increase competition and get rewarded.

With SalesBoost , POS will be transformed into a proactive tool that not only processes transactions but also smartly enhances sales opportunities. Leverage advanced analytics and tailored recommendations to delight customers and boost your bottom line.

DataSync is an innovative extension for restaurant's POS system and all end points available in restaurant ecosystem, designed to monitor key performance metrics and securely upload data to a centralized cloud server. This powerful tool provides aggregated reporting without impacting the performance of POS and other end points, ensuring operations run smoothly and efficiently.

Performance Monitoring: Continuously track and analyze key metrics such as Battery Estimated Charge Remaining , Battery Estimated Time Remaining , Processor Usage , OS Version etc.
Seamless Data Syncing: Automatically upload data to a cloud-based platform, ensuring your information is always up-to-date and easily accessible.
Non-Intrusive Operation: Engineered to run in the background without slowing down your POS system, allowing for uninterrupted service.
Centralized Reporting: Access comprehensive reports from any location, providing insights that help you make informed business decisions.
Secure Data Handling: Utilizes the latest encryption technologies to protect your data during transmission and storage.

With DataSync, gain a deeper understanding of business performance through sophisticated, real-time analytics. Enhance operational efficiency, drive better decision-making, and maintain high standards of data security, all without sacrificing the speed and reliability of existing POS system and other endpoints. DataSync can help businesses detect and prevent issues before they become major problems. It can improve system performance, increase data security, and ultimately, enhance the customer experience.

FeedbackLoop transforms a restaurant's POS into a powerful tool for gathering real-time feedback from crew members. Designed to seamlessly integrate with existing POS system, FeedbackLoop sends targeted questions directly to POS , allowing to gain valuable insights into new features, menu items, and new initiatives for crew members.

Real-Time Feedback: Collect instant responses from crew members while their experience is fresh, ensuring accurate and actionable insights.
Customizable Surveys: Easily create and modify questions to focus on the topics most relevant to your business goals.
Effortless Integration: Works seamlessly with your current POS system, maintaining smooth operations without additional hardware.
Data-Driven Insights: Analyze responses through a simple dashboard to make informed decisions about menu changes, service improvements, new initiatives , and more.

SwiftMsg revolutionizes the way restaurant communicates, delivering instant, real-time messages directly to point-of-sale system. Whether it's a sudden menu change, an update on inventory levels, or a special customer request, SwiftMsg ensures that your entire team stays informed and responsive.

Instant Updates: Broadcast updates and alerts directly to all connected POS terminals in real-time.
Customizable Alerts: Tailor messages based on roles, ensuring that the right information reaches the right team members.
Seamless Integration: Effortlessly integrates with your existing POS system, enhancing functionality without disrupting workflow.
User-Friendly Interface: Simple and intuitive design makes it easy for staff to view and acknowledge messages.

Empower restaurant with the ability to communicate more efficiently and effectively. With SwiftMsg , every message is just a click away, keeping team synchronized and operations running smoothly.

ReceiptTailor is the ultimate extension for restaurant’s POS system, designed to create customized receipts that enhance customer experience and brand identity. With ReceiptTailor , every aspects of receipts can be personalized, from logos and headers to special offers ,loyalty messages, survey links and QR Code etc.

Fully Customizable: Design receipts to match brand's custom logos, fonts, and layouts.
Promotional Messaging: Add coupons, announcements, and loyalty program details directly on the receipts to increase customer engagement and repeat business.
Easy Integration: Seamlessly connects with existing POS system, allowing for straightforward setup and operation.
Eco-Friendly Options: Choose from digital or printed receipts, reducing paper waste and offering convenience to customers.
Real-Time Updates: Quickly update receipt content through the interface to respond to ongoing promotions or changes in menu.

Empower business with ReceiptTailor and give receipts a personal touch that resonates with customers. By customizing receipts, it not only reinforce brand but also enhance customer satisfaction and retention.

Clearify is the perfect addition to restaurant’s POS system, designed to enhance cleanliness and hygiene without interrupting service. With the ability to freeze the POS screen for a configurable duration, Clearify allows for thorough wiping and sanitizing of the screen without the need to shut down or disrupt ongoing operations.

Configurable Timer: Set the screen freeze duration according to cleaning needs, from a few seconds to several minutes.
One-Touch Activation: Easily activate the screen freeze with a simple touch, making it convenient for staff to quickly clean the screen amidst busy hours.
Seamless Integration: Clearify integrates flawlessly with existing POS system, maintaining all functionalities while adding this essential features.
Enhanced Hygiene: Regular cleaning of the POS screen is made easier, promoting a healthier environment for both staff and customers.
Uninterrupted Service: Continue running restaurant efficiently without downtime, even during frequent cleaning intervals.

Stay connected and informed with EchoPOS, the essential POS extension app that ensures Point of Sale systems are always operational and efficient. Designed for businesses with multiple locations, EchoPOS seamlessly integrates with POS systems to monitor their health in real-time.

Real-Time Monitoring: EchoPOS pings each POS terminal to assess its operational status, ensuring all transactions proceed smoothly without interruption.
Centralized Dashboard: View the health of all POS systems on a single, intuitive map. Whether you have ten locations or a hundred, all information is just a glance away.
Issue Alerts: Receive instant notifications when a POS terminal experiences issues, allowing for quick diagnostics and minimal downtime.
Performance Analytics: Access detailed reports and analytics on the performance and health of POS systems, helping make informed decisions to enhance customer experience.
Enhanced Operational Efficiency: Reduce the risk of POS downtimes that can lead to lost sales and frustrated customers.
Proactive Maintenance: Identify and resolve potential issues before they impact operations.
Simplified Management: Easily manage the status of multiple POS terminals across various locations through a unified platform.

EchoPOS is more than just a monitoring tool—it’s a partner in ensuring seamless service and maximizing business performance.

Big Data and Analytics Case Studies

Data Cloud

Client is one of the original innovators in big data. They integrate the world’s largest set of otherwise disconnected purchase, media, social, causal and loyalty data to help CPG, retail, over-the-counter health care and media companies grow their businesses. This data combined with predictive analytics uncovers new consumer insights and integrates them on the most technologically-advanced, cloud-based visualization platform.

Engagement model

Engaged with the client since early 2016
Astrapia team is a technology extension of the “Continuous Improvement Continuous Development” CICD group of the client
Engage in rapid product development to augment the client’ technology-based offerings to their end clients
Had successful releases over 2.5 years building core components of their cloud-based visualization platform

ServiceNow Process Automation Case Studies

Optimizing Storage Management with ServiceNow Process Automation

A global company faced challenges managing its IT storage infrastructure, leading to inefficient resource utilization, delays in storage provisioning, and increased costs. By implementing ServiceNow Process Automation, Astrapia helped the company streamline its storage management processes, achieving improved efficiency, reduced downtime, and significant cost savings.

Business Challenges

Manual Request Processing: Storage requests from business units required manual approval and provisioning, causing delays of up to a week.
Resource Wastage: Lack of visibility into storage utilization led to overprovisioning and underutilized resources.
Inconsistent Processes: Different teams used varying processes for storage requests, creating confusion and inefficiencies.
Limited Reporting: IT teams lacked real-time data on storage usage, making capacity planning reactive rather than proactive.

Solution

Astrapia implemented ServiceNow Process Automation to optimize the company’s storage management lifecycle. Key elements included:

Centralized Request Management:

Created a self-service portal for business units to request storage.
Standardized storage request forms with predefined options for storage type, size, and urgency.

Automated Workflows:

Used Flow Designer to automate approval workflows based on predefined criteria, such as storage size and business priority.
Integrated with backend systems (e.g., VMware, NetApp) to automate storage provisioning.

Monitoring and Alerts:

Implemented real-time storage monitoring using ServiceNow's ITOM module.
Set up automated alerts for storage thresholds to proactively manage capacity.

Reporting and Insights:

Designed dashboards to provide IT managers with real-time visibility into storage usage, trends, and forecasts.
Enabled data-driven decision-making for capacity planning and cost optimization.

AI Case Studies

AI-Powered Chocolate Inventory Management System

A premium chocolate manufacturing company with global distribution faced challenges in accurately managing its inventory across multiple warehouses. Frequent errors in counting and tracking inventory led to stockouts, overstocking, and significant financial losses. By implementing an AI-based Chocolate Count System, Astrapia helped the company transform its inventory management process, achieving greater accuracy and improved operational efficiency.

Business Challenges

Inaccurate Inventory Tracking: Manual counting of chocolate units led to errors, especially during peak seasons.
Time-Consuming Processes: Inventory audits required substantial time and labor, impacting productivity.
Demand-Supply Mismatch: Poor visibility into stock levels resulted in overproduction or stockouts, affecting customer satisfaction.
Lack of Real-Time Insights: Delayed reporting hindered the ability to make timely decisions.

Solution

The company implemented an AI-driven inventory system powered by computer vision and predictive analytics to streamline chocolate inventory management. The solution included:

AI-Powered Chocolate Counting:

Deployed AI-enabled cameras in production lines and storage areas to automatically count chocolate units in real time.
Used computer vision algorithms to differentiate between product types (e.g., bars, truffles, gift boxes) and sizes.

Integration with ERP Systems:

Integrated the AI system with the company’s ERP to update inventory levels automatically and in real time.

Predictive Analytics for Stock Management:

Leveraged AI to analyze historical sales data and predict future demand, ensuring optimal stock levels.

Mobile App for Field Teams:

Developed a mobile app that provided real-time inventory visibility for field sales and distribution teams, enabling quicker decision-making.

Portal Case Studies

Implementation of a Integrated Portal for a Global Enterprise

A global enterprise sought to optimize its operations, search, document management, improve user management and create alert and notification system as part of integrated portal system. The objective was to streamline workflows, enhance security, and enable efficient role and access control while supporting organizational growth and compliance.

Approach

The system was designed as a modular solution, with each module addressing a specific aspect of the organization’s operational needs. Below is an overview of the implemented modules:

User Management
The system enabled efficient handling of user accounts and profiles to streamline user-related operations.
Role Management
Roles with tailored permissions were created, ensuring granular access control across different organizational levels.
Groups Management
User groups were introduced to support collaboration and facilitate group-specific permissions.
Notification Management
The system allowed the configuration and delivery of notifications to improve communication and user engagement.
Configuration
A centralized module was implemented for managing system-wide settings and customizations.
Operations Management
Task tracking and delegation were automated, enhancing day-to-day operational efficiency.
Refund Management
A robust system for processing and monitoring refunds was introduced to ensure transparency and accuracy.
Reports
Comprehensive reporting capabilities were added to provide actionable insights into performance and operations.
Operation Hours
Service hours and maintenance windows were defined to ensure consistent availability.
Access Management
Access control policies were enforced, and advanced authentication mechanisms were implemented.
Role Rank Management
Role hierarchy and precedence rules were established to resolve conflicts and streamline decision-making.
Security
Enhanced security measures were integrated to protect the system’s integrity and confidentiality.
Location Management
The system supported physical and virtual location management, including location-specific operations.
Brand Management
Tools were provided to manage branding assets and ensure consistency across materials.
Revenue Management
Revenue tracking and pricing strategies were centralized for better financial oversight.
Version Management
A version control mechanism was added to manage software updates and compatibility.
Feedback
A feedback system was deployed to collect and analyze user input for continuous improvement.
Login Management
A secure and versatile login management system was introduced to support multiple authentication methods
Search Optimization to enhance search based on different parameters
AI based smart search on the available document repository with multi lingual capability

By leveraging a modular portal management system, the enterprise achieved significant improvements in efficiency, security, and scalability. The deployment underscored the importance of a tailored approach to addressing complex organizational challenges. This case study highlights how a well-designed system can transform operations for a global enterprise.